Digital products
Because digital WordPress themes and files are delivered instantly and can be duplicated after download, all digital sales are considered final once access is provided. By completing a purchase, you acknowledge that digital downloads are non‑refundable and agree to these conditions.
Technical support and issue resolution:
If you encounter a technical problem with your theme or the delivered file differs from its product description, contact our support team at Contact@instantfiles.shop. Each case will be reviewed individually, and if an issue is verified, a replacement file or alternative solution will be provided.
Compatibility and third‑party tools:
Refunds cannot be granted for issues caused by third‑party apps, plugins, or software that interact with our themes. Please review compatibility and requirements listed on each product page before purchase.
Physical products (if applicable)
For any physical goods (such as printed materials or accessory packages), returns are accepted within 30 days of delivery for eligible items.
Return requirements:
- Items must be unused and in their original packaging.
- Proof of purchase is required.
- Do not ship returns to the manufacturer directly.
Non‑returnable items include:
- Digital software templates or licenses
- Gift cards and promotional items
- Personalized or custom‑made items
How to request a return
- Email Contact@instantfiles.shop with your order number, item details, and reason for return.
- Wait for approval before shipping. Unauthorized returns may be declined.
- Once approved, a prepaid return label will be sent via email for download and printing.
Return shipping and fees:
- Standard returns within 30 days are free when using our prepaid label.
- No restocking fees apply for eligible items in original condition.
- If items are damaged, incomplete, or show heavy wear, deductions may apply.
Refund process and timeline
- Once your return is received and inspected, a confirmation email will be sent regarding approval or denial.
- Approved refunds are issued to your original payment method within 5–7 business days after approval.
- Banking or card processing times may vary by provider.
If your refund is delayed after that period, contact your bank or card issuer first. If still unresolved, reach out to us at Contact@instantfiles.shop.
Exchanges
Defective or damaged physical items may be exchanged for the same product when available. If unavailable, a refund may be offered instead. Contact our team at Contact@instantfiles.shop for exchange support.
Sale and gift items
- Discounted or clearance products are final sale and cannot be refunded.
- For gifts shipped directly to the recipient, store credit or a gift certificate will be issued upon return approval.
Agreement to policy
By purchasing and downloading digital files from Instant Files, you confirm your agreement that digital downloads are non‑refundable once accessed. Starting a return for a physical product indicates acceptance of all terms and timelines outlined in this policy.
Contact Information
Company: INSTANT AC LLC
Email: Contact@instantfiles.shop
Phone: +1 207 914 2790
Office Address: 27552 CASHFORD CR. Suite 102, Wesley Chapel, Florida 33544, United States
Company Number: L21000166187