Ordering and Payment
Q: How do I purchase a WordPress theme?
A: Simply select your desired product, add it to your cart, and complete checkout using our secure payment gateway. You will receive order confirmation by email.
Q: What payment methods do you accept?
A: We accept all major credit cards and PayPal through our trusted third-party payment processors. Your payment details are never stored on our servers.
Digital Delivery and Access
Q: When will I receive my digital theme?
A: Download links are sent instantly via email after your purchase is confirmed. If you do not receive a link within minutes, please check your spam folder or contact support.
Q: How long do I have to download my purchase?
A: Download links are typically available for 7 days from order confirmation. Please download your files within this timeframe as expired links might not be retrievable.
Product Usage & Support
Q: Can I use the theme on multiple websites?
A: Each purchase includes a license for use on a single website. For multiple sites, please purchase additional licenses accordingly.
Q: What if I have trouble installing or using the theme?
A: We offer support via email to assist with technical issues related to installation and use. Please contact us at Contact@instantfiles.shop.
Refunds and Returns
Q: Can I get a refund if I’m not satisfied?
A: Due to the digital nature of our products, we do not offer refunds once the item is downloaded or accessed. Please contact support if you experience a technical issue.
Account and Privacy
Q: Do I need an account to buy?
A: Creating an account is optional but allows you to manage orders and access downloads easily.
Q: How do you protect my personal information?
A: We follow strict privacy protocols to secure your data. Please see our Privacy Policy for full details.
Other Questions
Q: Do you offer custom development or theme modifications?
A: Currently, we do not provide custom work but recommend qualified third-party developers for such services.
Q: Can I receive updates after purchase?
A: Yes, theme updates and fixes will be available to you according to the update policy stated with each product.
If you have any other questions, feel free to contact us at Contact@instantfiles.shop or call +1 207 914 2790.